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12.07
- 01.08
On International Innovation Guru,
William C. Miller
By Georgia C. Stelluto
William C. Miller has been an
internationally recognized expert on
values-centered corporate innovation for more
than 20 years, both as head of the Innovation
Management program at SRI International in the
mid-1980s, and as president of the Global
Creativity Corporation (since 1987). Most
recently, he has co-founded Innovation Styles
Inc. [www.innovationstyles.com],
which offers Web-based resources to
organizational leaders and consultants seeking
to boost innovation in all facets of work.
IEEE-USA E-Books is hosting
Miller’s latest book — his first in a series of
three special edition e-books for IEEE-USA —
Innovation Conversations, Book 1: The Innovation
Process — Energizing Values-Centered Innovation
from Start to Finish. This book is available
at a special discounted rate of $9.95 to IEEE
members at
www.ieeeusa.org/communications/ebooks.
Since 2003, Leadership
Excellence [www.eep.com]
has acclaimed Miller as among the top 30
leadership consultants worldwide. USA Executive
Book Summaries have rated two of his four books
— The Creative Edge (1987) and Flash
of Brilliance (1999) — among the top 30
business books of the year in the United States.
For the first time ever, Fortune magazine
endorsed Miller’s audio-tape training program,
Creativity: The Eight Masters Keys. And
Sounds True Inc. released his new audio program,
The Art of Spiritual Leadership in
Business, in 2003.
Miller has also published more
than two dozen articles; been quoted in
Fortune magazine and U.S. News & World
Report; and interviewed on PBS radio and
CNN-TV. As a co-founder of the Global Dharma
Center, he has expanded his focus to include the
emerging practice of spiritual-based leadership.
Miller has been a guest faculty member at the
Stanford University Graduate School of Business,
and he has consulted and delivered keynotes in
India, China, Japan, Singapore, England, France,
Holland, Czechoslovakia, Canada, and the United
States. His clients over the past 20 years have
included AT&T, Charles Schwab, Chevron, Ciba
Geigy, Compaq, Disney Institute, Dow Elanco,
DuPont, Eli Lilly, Exxon Chemical, Hewlett
Packard, IBM, Kraft Foods, Levi Strauss, Marion
Merrell Dow, Monsanto, Motorola, Nike, Northern
Telecom, Philips Electronics, Pillsbury, Pizza
Hut, Procter & Gamble, Samsung, Searle
Pharmaceuticals, Shell Canada, Silicon Graphics,
Taco Bell, and 3M.
I recently interviewed William
Miller for the Spotlight column in Today’s
Engineer:
|
Q |
Tell us a
little about yourself and your family,
William. |
|
A |
As Bill Cosby once said,
“I started out as a child.” Some people
might say I’m still there, just wearing
a “grown-up” costume. That might not be
all bad… I love studying and learning
from the spiritual traditions of the
world, including my own Christian
heritage. And all these traditions say,
like Jesus did, that unless we become
like little children, we cannot
experience spiritual fulfillment. So who
knows? Maybe I’m ahead of the game.
Anyway, my academic and
professional background is a mixture of
science, and psychology. At Stanford in
the late ‘60s, I opted out of a
math-physics major and switched to
psychology instead. Fifteen years later,
I was head of the innovation program at
SRI International (Stanford Research
Institute) combining the two: using my
group dynamics background to facilitate
ideation sessions for hi-tech firms on
subjects like New Business Opportunities
Using Sub-Micron Ion-Exchange Resins. It
helped to have a healthy dose of
childlike curiosity — as well as stamina
— to get ready for those sessions and
then bring out the best ideas from an
assemblage of scientists, engineers,
marketing and finance folks. All of this
came after I had first obtained an MA in
Humanistic Psych, and had served as
manager of training and development at a
company that manufactured gas welding
equipment.
When I left SRI in 1987,
I started my own consulting firm, the
Global Creativity Corporation (GCC).
From the outset, I was interested in how
personal and corporate values inspired
and guided innovation efforts — so the
tag line of my company has been putting
your values to work. Today, I call that
focus Values-Centered InnovationTM,
which is how I would define my life’s
work.
I married my wife Debra
in 1999, shortly after I turned 50. We
share a great love of spiritual topics,
as well as a desire to give back to the
world for all it has given us. We live
in India at a multi-faith spiritual
community, from which we run a
non-profit we incorporated in the United
States called the Global Dharma Center.
Its mission is to assist people in
living and working from a spiritual
basis, however they define it.
We have developed and
conducted programs on human values —
such as truth, peace, love,
responsibility, non-violence — that are
found and respected cross-culturally
(literally, they’re a part of the human
DNA). One such program was for United
Nations Habitat (one of the major UN
agencies) for use with professionals in
the water supply and sanitation field in
developing countries.
Debra also co-authors
most of the materials on values-centered
innovation produced by GCC. Our
daughter, Shea Lynn, is in her second
year at a Bible institute in the United
States, devoting herself to serving
children in her home town and also
assisting us in our innovation work. |
|
Q |
What’s the best
thing about living in India? |
|
A |
There are many “best
things” — do I have to choose? In the
part of India where we live, I’d say
it’s the environment of respect for all
religions, and the time to focus on
fulfilling my life’s work in the
corporate world: values-centered
innovation. We have a simple life,
living in one main room, with a small
kitchen and bathroom — and that’s after
having had 3,800 sq. ft homes in the
United States. It’s amazing to see how
our dwelling is as small as our egos are
big, and as big as our egos are small. A
good learning environment for developing
deeper love — and a good sense of humor! |
|
Q |
What did you
originally "want to be when you grew
up"? |
|
A |
As a teenager in high
school, I thought I’d go to college and
be a chemical engineer. Then I went for
a physics-math major… then on to
psychology (figure that!). But I never
wanted to be a psychologist or
counselor. So my first job was as a high
school math teacher — it was the only
thing I was “trained” for in college.
Only later, at SRI, was I able to
combine my science aptitude with my
psych background and come up with a
career in corporate creativity and
innovation. With my spiritual bent, as
well, I told people that I wanted to
“continue to grow up” by somehow putting
business, creativity and spirituality
into the same conversation. |
|
Q |
Describe your
favorite journey. |
|
A |
My most recent favorite
journey was a week in Assisi with my
wife. I had been there before, but this
time was completely different. We stayed
in an old monastery that had been
converted into a hotel. The town inside
the old walls from the 1100s is still
has the same street layout, with the
same exterior walls (cleaned up, of
course). So it’s easy to spend time
there imagining what it was like during
the days of St. Francis 900 years ago. I
had a great time taking photos — not
just scenes, but flowers everywhere (my
favorite interest is taking macro flower
photos). |
|
Q |
What is your
idea of perfect happiness? |
|
A |
It’s an inner peace with
whatever is happening, flavored by an
unconditional love that can spur both
rest and action — the joy of selfless
giving to others. |
|
Q |
What is your greatest
fear? |
|
A |
That I will die before I
finish my life’s work, which includes a
series of essays that Debra and I are
writing, entitled, “What did Jesus mean
by that?!” — a project that’s already 5
years old and still fresh, with a long
journey still ahead. |
|
Q |
Which
historical figure to you most identify
with, and why? |
|
A |
Gautama Buddha — he
humbly searched for a richer life
meaning, found it, and spent the next 40
years sharing about how to discover that
sense of rich meaning for ourselves. |
|
Q |
Who is your favorite
hero of fiction? Why? |
|
A |
I’m tempted to say the
two Hardy Boys — my favorites when I was
growing up. I loved their sharp minds
for investigating and discovering “The
secret of ____.” Later, I greatly
enjoyed the young 13-year-old hero,
Francois, and his uncle in Laurens van
der Post’s two novels: A Far Off Place
and A Story Like the Wind. The setting
was the wildlife areas of South Africa,
and the uncle was a game warden who was
always teaching Francois such meaningful
insight about life, and Francois had
such a way of integrating those
teachings into his own life. Taken
together, they are my favorite
characters. I copied so many pages of
those two books, wanting to turn them
into a photo essay. (I never did, but
the memories linger…) |
|
Q |
What is your most
distinctive characteristic? |
|
A |
My wife says it’s a
generous spirit, a love of learning, and
spiritual devotion. That’s three, even
though you only asked for one. Anyway,
who am I to argue? |
|
Q |
Which words or
phrases do you most overuse? |
|
A |
In writing, it’s “…” and
“ — ”. In speech, it’s “ditto.” Anyway —
you get the point… |
|
Q |
Any regrets? |
|
A |
When I was a senior in
high school (1966), I was co-president
of my Catholic church’s youth group. We
were invited by a Jewish youth group to
come for an evening at their Synagogue.
I misunderstood, thinking they just
wanted a couple of us for a meeting — so
I had the main youth group off doing
some other function. When I showed up
and realized that the Jewish youth group
had a whole program prepared, expecting
our 50-60 members to attend, I was
horrified inside at my lack of judgment.
Reaching out across faiths was not done
so much back then, and I had lost the
opportunity — and probably dampened
their enthusiasm to do it again. |
|
Q |
What is your
personal motto? |
|
A |
“Love all, serve all.”
That embodies the wisdom of so many
spiritual traditions, and is a guiding
light for the decisions and actions I
take in life. It’s the foundation of
what I mean by “values-centered
innovation” as a theme of my life’s
work. Besides, it’s fun! |

Georgia C. Stelluto is IEEE-USA's publishing
manager, managing editor of IEEE-USA Today's
Engineer Digest, and editor and manager of
IEEE-USA's
e-book publishing program.
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